Feedback and Complaints

At Neurotek we welcome your feedback and complaints as an opportunity to improve our service and put things right when we have let you down.

Providing feedback or making a complaint.

If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right.

If you wish to give us feedback or make a complaint, you can contact us by email, telephone, writing a letter or making a time to meet in person..

Phone: 1 300 766 482


Over the internet: Using the secure feedback form

If you prefer to mail:

The Director, Neurotek Pty Ltd

PO Box 3174, Wareemba NSW 2046

If you are still unhappy.

Should we be unable to resolve your complaint, you can contact the National Disability Insurance Agency by phone or visit their website for further information.

Telephone:  1800 800 110 Website: 

You can also make a complaint to the NDIS Commission:

Telephone: 1800 035 544 Website: